Shipping policy

This brand is run by active first responders. We ship out 3 times per week during the weekdays. Shipping will be completed as soon as possible upon prompt payment. Most Duties and fees are covered in the checkout process, outstanding duties over and above those covered by IDLETAC may be incurred by the recipient in unusual cases.

Canadian and International orders are sent out from Ottawa, Ontario, Canada

USA orders are fulfilled from Jonesboro, Arkansas, USA

Free shipping orders will be shipped at a balance of speed and cost. The carrier selected in checkout may differ from the one selected by the customer. 

In the case of a confirmed delivery by a carrier, and a customer said it did not arrive. A refund/replacement will be provided at the sole discretion of IDLETAC.

We reserve the right to take a vacation, if this is the case it will be prominently displayed before any delays are expected.